The 18 Best Moveworks Alternatives & Competitors in 2025

Following the announcement of ServiceNow's planned acquisition of Moveworks, we've seen many IT teams evaluating their options.

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At QueryPal, we understand the challenge, finding solid AI support shouldn't break the bank. We tested 18 platforms to see what's worth your time.

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TLDR; Here's What We Found

• The ServiceNow-Moveworks merger has led to concerns about potential price increases and changes to customization options for teams not integrated into the ServiceNow ecosystem
• QueryPal, Aisera, and Freshservice offer flexible solutions at lower costs
• Each platform is built with a different philosophy, some excel at deep ITSM ticket automation, while others focus on providing a seamless, conversational experience for HR and employee-centric queries.

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What is Moveworks?

AI support platforms have revolutionized how employees get their work done. QueryPal and Moveworks stand out in this space, plugging right into company chat systems to handle those endless support requests that used to take forever. With customer support automation becoming essential for modern businesses, these tools connect different departments seamlessly, from IT to HR, making sure employees don't waste time hunting through multiple websites for help.

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A key aspect of Moveworks' architecture is its proprietary large language model, MoveLM™, which is specifically trained on internal enterprise support conversations to better understand company-specific jargon and processes.

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Here's what's worth knowing about Moveworks:

• Built-in chat support for Slack and Microsoft Teams
• Handles password resets, benefits questions, and tech issues
• Uses AI to understand natural language requests
• Links multiple departments through one platform

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Moveworks is a powerful enterprise-grade solution, though its extensive capabilities can mean a significant investment and a complex implementation process. Like any AI, it excels at structured tasks but is not a replacement for the hands-on, nuanced problem-solving of experienced IT personnel.

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The 18 Best Moveworks Alternatives

Here's a rundown of strong platforms that rival Moveworks in 2025.

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1. QueryPal

QueryPal is an agentic AI platform designed for knowledge retrieval and issue resolution. It securely integrates with your company's knowledge sources to provide direct answers and automate resolutions within your existing chat tools like Slack or Microsoft Teams. Our Intercept solution can significantly reduce your ticket volume by automatically resolving inquiries before they reach your support team, while our Concierge AI chatbot provides instant, intelligent responses to customer queries across all channels.

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QueryPal's agentic AI goes beyond just answering questions; it can perform multi-step tasks on behalf of the user, such as checking an order status, filing a PTO request, and then confirming the approval, all within a single conversation. This makes it particularly powerful for AI customer service in financial services where compliance and accuracy are critical.

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Why it matters: Most of these fancy AI tools cost an arm and a leg, but QueryPal's different. You can try it for free, and if you're worried about privacy, QueryPal offers a self-hosted option, allowing deployment on a company's own AWS servers.

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Key features:

• Zero-Setup Knowledge Ingestion: Connects to sources like Confluence or Google Drive and begins answering questions within minutes
• Feedback-Driven Learning Loop: Uses user ratings on answers to continuously improve the accuracy and relevance of its responses.
• Runs on your servers if you want
• Free to try

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It's solid for companies who don't want to waste money on tools they haven't tested, plus you won't have to stress about where your data ends up. Our Prism analytics platform provides deep insights into how your team uses knowledge and where automation opportunities exist.

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2. Aisera

Aisera promotes its platform as having over 500 integrations and 3,000 pre-built workflows. It supports IT, HR, finance, and operations, delivering conversational AI that reduces ticket volumes and boosts workflow efficiency. For businesses exploring Ada alternatives, Aisera offers comparable enterprise features with more flexible pricing.

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Why it matters: Aisera's visual workflow studio lets teams customize AI processes without coding. Its broad departmental coverage makes it a one-stop solution.

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Its unsupervised learning capability allows it to analyze existing support tickets and conversations to build its knowledge base automatically, reducing the manual setup and training required.

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Key features:

• Multi-channel AI support
• Pre-trained domain-specific LLMs
• Visual workflow automation studio
• Extensive out-of-the-box integrations

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Ideal for enterprises needing rapid deployment across multiple departments with customization flexibility.

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3. ServiceNow (Now with Moveworks)

Post-acquisition, Moveworks' AI capabilities are embedded into ServiceNow's platform. This offers a unified experience for existing ServiceNow users.

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This offers a unified experience for existing ServiceNow users. However, organizations not on the ServiceNow platform may need to evaluate how this deeper integration impacts Moveworks' interoperability with other ITSM or ERP systems.

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Why users like it: Tight integration with ServiceNow's ITSM tools streamlines workflows and improves AI-driven incident resolution.

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Key features:

• Unified platform experience
• Enhanced AI-powered automation
• Enterprise-grade security and compliance

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Best suited for organizations already invested in ServiceNow looking for native AI enhancements.

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4. Freshservice with Freddy AI

Freshservice combines ITSM with integrated AI features via Freddy AI. It automates ticket routing, knowledge base suggestions, and routine query handling at transparent pricing. Teams looking for Decagon alternatives often find Freshservice offers better value with similar AI capabilities.

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Why it matters: Its low-code approach fits teams without heavy technical resources, offering practical AI benefits with easy adoption.

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Key capabilities:

• AI-powered virtual agents
• Transparent per-agent pricing
• Seamless knowledge base integration
• Support for IT workflows and ticket automation

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Great for mid-sized teams seeking cost-effective AI in IT service management.

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5. ClearFeed

ClearFeed is a chat-first AI solution native to Slack and Microsoft Teams. It blends AI virtual agents with human assistance for hybrid support.

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ClearFeed excels at taming chaotic support requests within Slack by intelligently triaging conversations, creating trackable tickets in external systems like Zendesk or Jira, and ensuring every request is properly assigned and resolved.

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Why users like it: It keeps support within employees' collaboration platforms, reducing friction and improving response times.

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Key features:

• Native Slack and Teams integration
• AI and human hybrid support
• Lightweight deployment and setup

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Ideal for teams heavily reliant on messaging apps wanting streamlined employee support.

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6. Zendesk AI

Zendesk AI enriches the existing Zendesk ecosystem with AI features like automatic ticket routing and response suggestions. For those evaluating Zendesk alternatives, it's worth noting that Zendesk's AI capabilities have significantly improved but still come at a premium price point.

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Why it matters: Organizations already using Zendesk can easily layer AI to enhance both customer and employee support.

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Key capabilities:

• AI-powered ticket deflection and routing
• Knowledge base optimization
• Multi-channel support

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Best for companies with embedded Zendesk platforms seeking AI augmentation.

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7. Resolve Systems

Resolve Systems focuses on IT operations and incident management with advanced automation and scripting.

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Unlike conversational AI platforms, Resolve Systems is a deep, event-driven automation engine designed for orchestrating complex IT and security processes, often triggered by alerts from other systems rather than employee chats.

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Why users like it: Its visual workflow designer and human-in-the-loop approvals provide control and compliance.

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Key features:

• ITSM integrations (ServiceNow, BMC)
• Custom scripting and automation
• Incident management focus

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Suitable for IT teams requiring deep operational automation and compliance.

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8. Rasa

Rasa is an open-source conversational AI framework for those wanting full control over customization.

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Why it matters: Self-hosting options and compliance benefits appeal to regulated environments.

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Key capabilities:

• Fully customizable AI pipelines
• Self-hosted deployment
• Developer-focused platform

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Ideal for teams with in-house AI expertise needing full control.

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9. n8n

Best for teams wanting to build custom, event-driven automations from the ground up. While it can connect to AI services, it is fundamentally a workflow builder, not a pre-packaged conversational AI agent for employee support. Companies exploring Sierra AI alternatives may find n8n too technical unless they have dedicated development resources.

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Why users like it: Its flexible pricing and source-available license allow budget-conscious teams to build tailored automations.

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Key features:

• Visual workflow builder
• Broad integration ecosystem
• AI task automation

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Good for teams wanting workflow automation beyond pure AI agents.

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10. OpenDialog

OpenDialog provides a no-code builder focused on regulated industries with explainable AI decision-making.

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Why it matters: It balances compliance needs with ease of use and transparent pricing.

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Key capabilities:

• Visual conversation flow design
• Explainable AI
• Pricing from $65/month

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Suited for healthcare, insurance, or regulated sectors needing trustworthy AI assistants.

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11. ClickUp Brain

ClickUp Brain integrates AI into an all-in-one workspace for project and workflow management.

Why users like it: Teams get end-to-end automation across projects, documents, and support tasks.

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Key features:

• AI-powered task automation
• Unified workspace platform
• Workflow orchestration

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Best for organizations seeking AI beyond IT support into broader productivity.

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12. Kore.ai

Kore.ai offers an enterprise conversational AI platform with pre-built industry solutions and multi-language support. Their platform is particularly strong in AI for financial services, with specialized compliance and security features.

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Why it matters: It enables complex deployments with extensive customization and omnichannel reach.

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Key capabilities:

• Industry-specific AI assistants
• Omnichannel deployment
• Multi-language support

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Fits enterprises with diverse customer and employee support needs.

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13. Leena AI

Leena AI specializes in HR automation and employee experience, integrating with major HRIS platforms.

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Why users like it: It simplifies complex HR inquiries and provides analytics on employee satisfaction.

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Key features:

• HR-focused AI assistant
• Employee engagement analytics
• Seamless HRIS integration

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Ideal for HR teams wanting to improve employee support without coding.

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14. Intercom Fin

Intercom Fin adapts AI agents primarily for customer service but supports internal workflows as well.

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Why it matters: While adaptable for internal use, Fin is built from the ground up for external B2C customer support, and its features are heavily optimized for that environment.

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Key capabilities:

• AI chatbot for customer and employee support
• Integration with Intercom suite
• Advanced conversational AI

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Good for teams using Intercom looking to extend AI internally.

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15. IBM watsonx Orchestrate

IBM watsonx Orchestrate automates complex business workflows within the IBM ecosystem.

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Why users like it: It supports large-scale AI assistant deployment with enterprise-grade security.

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Key features:

• Advanced AI orchestration
• IBM ecosystem integration
• Scalable AI assistant management

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Best suited for large organizations invested in IBM technologies.

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16. Risotto

Risotto targets IT automation with a focus on access management and tier-1 ticket reduction.

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Why it matters: Its founder's IT background shapes practical, real-world automation solutions.

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Key features:

• Okta Import Wizard for access provisioning
• Flexible RBAC controls
• Tier-1 ticket automation

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Great for IT teams prioritizing identity and access automation.

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17. Ravenna.ai

Ravenna.ai is designed for modern workplaces with deep Slack integration.

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Why users like it: It embeds support inside collaboration tools, reducing context switching.

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Key capabilities:

• Slack-native AI assistant
• Focus on workplace messaging
• AI copilot for IT support

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Ideal for teams using Slack heavily and wanting embedded AI support.

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18. Jotform AI Agents

Jotform AI combines form-based workflow automation with AI assistance for both internal and customer-facing support.

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Why it matters: Its visual workflow builder makes it accessible for non-technical users.

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Key features:

• Form-driven AI workflows
• No-code visual builder
• Versatile support scenarios

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Suitable for teams looking for simple automation without developer overhead.

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Key Features to Consider in Moveworks Alternatives

Anyone evaluating ticket management tools needs to cut through the noise. We've found QueryPal and similar tools shine when they hit certain marks. The big differentiator? Real problem-solving, not just passing tickets around. Support teams want software that plugs into their favorite apps and doesn't force them to jump through hoops.

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Here's what matters:

• Look for AI capable of autonomous resolution, not just ticket deflection or routing. The goal is to resolve the user's issue in the initial interaction without manual intervention.
• Chat, email, portal support, basically anywhere your people work
• Simple setup tools for your workflows
• Rock-solid security (SOC 2, GDPR [1], the works)
• Plays nice with the tools you already use

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Why Look for Moveworks Alternatives?

The announcement of ServiceNow's intent to acquire Moveworks has created uncertainty in the market. Our journey in creating QueryPal was driven by feedback from support teams who felt constrained by rigid, expensive software that required specialized consultants for minor configuration changes. Three years of building support tools taught us this - people want stuff that just works.

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These problems keep popping up:

• Lengthy wait times for vendor support to resolve critical workflow issues can create significant bottlenecks for internal teams.
• We've heard from teams who are frustrated by lengthy implementation timelines, which can sometimes extend for months, delaying their return on investment.
• Some platforms are purpose-built for IT use cases, requiring additional modules or higher-tier plans to unlock full functionality for other departments like HR or Finance.

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How to Choose the Right Moveworks Alternative

Choosing the right tool begins with a clear internal assessment. Map your top 3-5 most common support requests and evaluate potential platforms based on their ability to automate those specific workflows effectively.

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The smart move? Test it out first. To ensure the chosen tool is adopted, it's vital to involve stakeholders from IT, HR, and operations early in the selection process.

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Running a Smart Pilot (PoC)

Here's the idea for choosing the vendor:

1. Define 3 Core Use Cases: Choose one common IT ticket (e.g., password reset), one HR query (e.g., "How much PTO do I have?"), and one knowledge-based question from Confluence.
2. Select Your Top 2-3 Vendors: Use this guide to pick the vendors that best align with your budget and technical needs.
3. Measure Success: Track key metrics for each vendor during the trial: resolution accuracy, time to first answer, and ease of setup. This data will make your final decision easy."

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Establishing cross-functional teams with shared goals is a critical success factor in any major technology implementation. [2]

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Assessment Framework

When you're talking to vendors, get answers to:

• Will it grow with your team?
• How tight is the security?
• What happens when stuff breaks?
• How long will the setup take?
• Where is our data processed and stored?
• Does the vendor offer deployment options (e.g., self-hosting, regional cloud instances) that meet our data residency and compliance requirements?

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Implementation Best Practices

Setting up AI help isn't like plugging in a new coffee maker. QueryPal's seen what works and what doesn't:

• Prioritize platforms that offer an intuitive user experience. Employee adoption is highest when training is minimal; aim for a tool that can be demonstrated and understood in a single, 30-minute session.
• Set ambitious but realistic goals. For example, a good target to strive for in the first month could be automating up to 40% of tier-1 tickets
• Track how much faster issues get fixed
• Keep security checks simple

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Choosing the Best Moveworks Alternative for Your Needs

Choosing the right AI platform is critical for cutting support costs and boosting employee productivity. While Moveworks and ServiceNow define the high end of the market, a diverse ecosystem of alternatives now offers compelling solutions.

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For organizations prioritizing rapid deployment, flexible integration, and autonomous resolution over simple ticket deflection, platforms like QueryPal represent a new approach to AI-driven support.

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QueryPal's approach delivers autonomous issue resolution across billing, order management, and more, backed by SOC 2 compliance and flexible deployment options. If reducing ticket volume while improving customer satisfaction ranks high on your list, it's time to explore smarter AI automation.

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Tired of lengthy implementations and rigid software? See how QueryPal's zero-setup knowledge ingestion can start resolving tickets in minutes. Book a demo today and see true autonomous resolution in action

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References

1. https://commission.europa.eu/law/law-topic/data-protection/legal-framework-eu-data-protection_en
2. https://www.researchgate.net/publication/386480273_Cross-functional_team_dynamics_in_technology_management_a_comprehensive_review_of_efficiency_and_innovation_enhancement
3. https://www.gartner.com/reviews/market/enterprise-conversational-ai-platforms/vendor/moveworks/product/moveworks-ai-assistant/alternatives

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