Turn your data into actionable insights with QueryPal Prism
Prism constantly analyzes your support tickets, sentiment, & more to improve your business.
24/7 semantic analysis of your business needs
Each support ticket tells a story. QueryPal's Prism tool uses the data collected from support tickets, including your own customer service agent's rating, to paint a picture of how your business is trending in various areas.
Meaningful metrics without the manual labor
Every single interaction with your customers is rich with data. QueryPal Prism semantically filters that data stream to give a clear snapshot of high-level metrics, knowledge gaps, customer sentiment, and more.
How do they really feel?
Prism sorts and categorizes your support ticket request by types and custom categories. To help you quickly address repeat issues before they become a major problem
Dynamic ticket categorization
QueryPal Prism sorts and proactively categorizes your support ticket request types. Enabling you to quickly identify & address repeat issues before they become a major problem.
Pin-point service gaps
Prism automatically reads and reports on system-wide metrics, making areas for improvement easier to see sooner.
Vigilance is key
Prism will detect and deliver system bug intel directly to your tech team, letting you squash the bug before it becomes an infestation.
"If we took QueryPal away now, things would be on fire."
"With QueryPal we can now manage the 1000's of tickets we get every day — in or out of peak season."
"QueryPal allowed us to meet our SLAs despite a 62% increase in ticket volume year-over-year."
"Achieving a 90% upvote rate from our own agents, normally averse to AI, is the ultimate seal of approval."
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& white-glove integration support.
Cut support costs by 60%, slash response & resolution times, improve your customer experiences, & reduce agent burnout. Find some time with us to show you how.
