Customer Service ROI Calculator: Calculate How Much You Can Save in 60 Seconds
Your support team costs are rising year-over-year while ticket volumes explode. Discover exactly how much you could save by automating 90% of repetitive inquiries.
Why Calculating Your Support ROI is No Longer Optional
The economics of customer support have fundamentally changed. 91% of customer service leaders agree that customer expectations have grown year-over-year, yet support budgets haven't kept pace. Agents are drowning in repetitive questions that consume your support team’s time.
Modern support teams face an impossible equation: deliver exceptional experiences at scale while controlling costs that threaten to spiral out of control.
The average cost of a support ticket now ranges from $15 to $40, but that's just the tip of the iceberg. The true cost of inefficient support extends far beyond agent salaries.
The Real Cost Drivers Destroying Your Support Economics
Training and onboarding
Only 13% of contact centers provide the 7+ weeks of training agents need to excel
High turnover rates
High turnover rates: Annual turnover rates for customer service and call center roles remain very high, hovering somewhere between 30% and 45%
Response time pressure
90% of customers rate immediate response as critical with 60% of customers defining "immediate" as within 10 minutes or less
Inefficient workflows
The average number of support tickets that one technician can handle per day is 21
Scaling challenges
Linear cost growth with every new agent hired
Poor customer experiences
Leading to increased churn and lost revenue
Without understanding your true support costs and potential savings through AI automation, you're flying blind.
You’re making budget decisions based on incomplete data while competitors leverage automation to deliver better experiences at a fraction of the cost.
Activate your free
6 week trial
& white-glove integration support.
Cut support costs by 60%, slash response & resolution times, improve your customer experiences, & reduce agent burnout. Find some time with us to show you how.