White Paper: How QueryPal Solves for the Tier 3 Paradox and Saves Customers Millions Every Year

What is the Tier 3 Paradox?

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The most valuable enterprise customers often have the worst automated support experiences because they have the highest volume of complex tickets (categorized as Tier 3).

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A remedial FAQ-style bot (think Fin AI or ZenDesk AI) might be able to handle basic questions, but that only makes up about 50% of support tickets. However, it’s the other 50%, those Tier 3 Tickets, that matter the most.

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What you’ll find inside the Tier 3 Paradox:

• What sets self-hosted, Agentic AI apart from the pack when it comes to tackling Tier 3 tickets.
• How JetBrains managed to triple their response times, achieve 92% accuracy on complex tickets, and save $2.3M on their annual support costs.
• How implementing an AI that is proficient in handling Tier 3 can result in a cost per ticket reduction of more than 75%.
• That Agentic AI capable of deflecting or even resolving Tier 3 tickets is out there, and can be implemented and show meaningful results in as little as 6 weeks.
• Not all AI vendors are created equal. See which companies are capable of covering off on Tier 1, Tier 2, and Tier 3 support and resolution.
• Calculate your potential savings using our ROI Calculator.