See What Your Support Tickets Are Really Telling You
Customer Success Team Approved
Once QueryPal is implemented, Customer Success teams can’t imagine life without it.
"Achieving a 90% upvote rate from our own agents, normally averse to AI, is the ultimate seal of approval”
See What Your Support Tickets Are Really Telling You
Submit your ZenDesk URL, get custom insights into your support patterns.
What is the Tier 3 Paradox?
The most valuable enterprise customers often have the worst automated support experiences because they have the highest volume of complex tickets (categorized as Tier 3).
A remedial FAQ-style bot (think Fin AI or ZenDesk AI) might be able to handle basic questions, but that only makes up about 50% of support tickets. However, it’s the other 50%, those Tier 3 Tickets, that matter the most.
What you’ll find inside the Tier 3 Paradox:
- What sets self-hosted, Agentic AI apart from the pack when it comes to tackling Tier 3 tickets.
- How JetBrains managed to triple their response times, achieve 92% accuracy on complex tickets, and save $2.3M on their annual support costs.
- How implementing an AI that is proficient in handling Tier 3 can result in a cost per ticket reduction of more than 75%.
- That Agentic AI capable of deflecting or even resolving Tier 3 tickets is out there, and can be implemented and show meaningful results in as little as 6 weeks.
- Not all AI vendors are created equal. See which companies are capable of covering off on Tier 1, Tier 2, and Tier 3 support and resolution.
- Calculate your potential savings using our ROI Calculator.
Cut support costs by 60% in just24 hours
QueryPal is designed to supercharge your support experience. Our platform plugs directly into your existing stack and starts delivering measurable value in days.
