Where first generation AI systems fail: QueryPal is just getting started.
The most valuable support questions are actually the most expensive. A remedial FAQ-style bot (think Fin AI or ZenDesk AI) might be able to handle basic questions, but that only makes up about 50% of support tickets. However, it’s the other 50%, those Tier 3 Tickets, that matter the most. See which companies are capable of covering off on Tier 1, Tier 2, and Tier 3 support and resolution.
Customer Success Team Approved
Once QueryPal is implemented, Customer Success teams can’t imagine life without it.
"Achieving a 90% upvote rate from our own agents, normally averse to AI, is the ultimate seal of approval”
Where first generation AI systems fail: QueryPal is just getting started.
What is QueryPal? Glad you asked.
- QueryPal is an enterprise platform that uses powerful Agentic AI to tackle and resolve even complex tickets. We do this with our three integrated products:
- Intercept. A first draft email integration, with over 90% agent approval, written in seconds.
- Prism. A reporting tool that constantly analyzes your support tickets, sentiment, and more.
- Concierge. An Agentic AI tool that deflects and resolves issues before they ever reach your agents.
QueryPal is designed to supercharge your support experience.
- Our agentic AI plugs directly into your existing stack and starts delivering measurable value in days.
- AI suite scales operations without increasing headcount, cuts resolution times in half, & dramatically reduces support costs — all while increasing customer satisfaction.
Finally, resolve your Tier 3 tickets with QueryPal
See it in action by booking a demo specifically tailored to your business. We use your real ticket data to show you how QueryPal works. Watch your Tier 3 tickets transform from an expensive, time-sucking, problem to an opportunity with growth potential.
