The Tier 3 paradox agentic AI whitepaper
Your most valuable support questions are actually your most expensive. A remedial FAQ-style bot (think Fin AI or ZenDesk AI) might be able to handle your basic questions, but that only makes up about 50% of your support tickets. However, it’s the other 50%, those Tier 3 Tickets, that matter the most. See which companies are capable of covering off on Tier 1, Tier 2, and Tier 3 support and resolution.
Experiences Shared by Our Clients
The team at WDK AI ToolKit provided unparalleled support throughout our project.
The quality of work exceeded my expectations. The team was professional and delivered on time. I appreciate their dedication and will definitely return for future projects.
I have used this service multiple times, and each time has been better than the last. Their attention to detail and commitment to customer satisfaction is unmatched. I will continue to use them for all my needs.
From start to finish, the process was seamless. The staff was friendly and knowledgeable, making it easy to navigate through my options. I couldn't be happier with the outcome!
The Tier 3 paradox agentic AI whitepaper
What is the Tier 3 Paradox?
Your most valuable support questions are actually your most expensive.
A remedial FAQ-style bot (think Fin AI or ZenDesk AI) might be able to handle your basic questions, but that only makes up about 50% of your support tickets. However, it’s the other 50%, those Tier 3 Tickets, that matter the most.
What you’ll find inside the Tier 3 Paradox:
- What sets self-hosted, Agentic AI apart from the pack when it comes to tackling Tier 3 tickets.
- How JetBrains managed to triple their response times, achieve 92% accuracy on complex tickets, and save $2.3M on their annual support costs.
- How implementing an AI that is proficient in handling Tier 3 can result in a cost per ticket reduction of more than 75%.
- That Agentic AI capable of deflecting or even resolving Tier 3 tickets is out there, and can be implemented and show meaningful results in as little as 6 weeks.
- Not all AI vendors are created equal. See which companies are capable of covering off on Tier 1, Tier 2, and Tier 3 support and resolution.
- Calculate your potential savings using our ROI Calculator.
Finally, resolve your Tier 3 tickets with QueryPal
See it in action by booking a demo specifically tailored to your business. We use your real ticket data to show you how QueryPal works. Watch your Tier 3 tickets transform from an expensive, time-sucking, problem to an opportunity with growth potential.
