✔️ GENERAL QUESTIONS

What is QueryPal?

Answer: QueryPal is an advanced AI-powered chatbot designed to integrate seamlessly with your company's knowledge bases, providing instant and accurate answers to employee and customer queries. It acts as a flexible helpdesk, improving efficiency and reducing the time spent searching for information. You can share your helpdesk as a standalone URL or integrate it with your website as a web widget. QueryPal is also available as a Slackbot that can act as your teams internal helpdesk.

How does QueryPal work?

Answer: QueryPal indexes your existing knowledge sources, such as internal documents, websites, and applications. It uses this indexed information to answer user queries accurately. The bot's responses are continuously refined based on user feedback through an upvote/downvote system. We also provide analytics for you to identify knowledge gaps.

Can QueryPal be published as a link or web widget?

Answer: Yes, QueryPal can be easily published as a link or embedded as a web widget on your website. This flexibility allows users to access the bot directly from your site or through a shared link, providing convenient and versatile options for deployment. We also have an API that we can provide.

Who can benefit from using QueryPal?

Answer: QueryPal is ideal for businesses of all sizes looking to streamline their internal and external communication. It benefits teams across various departments, including customer support, HR, marketing, and IT, by providing quick access to critical information.

⚙️ INTREGARTION & SETUP

How easy is it to integrate QueryPal with our current systems?

Answer: Integrating QueryPal is straightforward. You can login with your google workspace account and custom your bot. We provide comprehensive administrative documentation, and our support team assists with the configuration to ensure a smooth setup process.

Can QueryPal handle large documents and multiple knowledge sources?

Answer: Yes, QueryPal can efficiently index and search large documents, including thousand-page PDFs, and manage multiple knowledge sources to provide accurate responses to a wide range of queries.

🎨 CUSTOMIZATION & USER EXPERIENCE

Can QueryPal be customized to match our brand?

Answer: Absolutely. QueryPal allows for customization, including changing your URL, color schemes, logos, and other branding elements to align with your company's identity.

Can we customize the knowledge bases for each bot?

Answer: Yes, you can create multiple bot configurations tailored to different specialties or departments. Each bot can have its own set of knowledge bases, ensuring that responses are highly relevant and accurate for specific use cases.

Can we set different administrators for each bot?

Answer: Definitely. QueryPal allows you to assign different administrators to manage each bot. This flexibility ensures that each bot is maintained by the most appropriate team members, enhancing efficiency and oversight.

Is QueryPal user-friendly on both mobile and desktop?

Answer: Yes, QueryPal's interface is optimized for both mobile and desktop use. It offers a clean, intuitive layout on mobile devices and a detailed view on desktops, ensuring a seamless user experience across all platforms.

Does QueryPal provide analytics on the answers?

Answer: Yes, admins can view the analytics dashboard, which provides insights into user interactions, frequently asked questions, response accuracy, and overall chatbot performance. This helps in understanding usage patterns and improving the chatbot's effectiveness.

🔓 PERFORMANCE & SECURITY

How accurate are the responses provided by QueryPal?

Answer: QueryPal ensures high accuracy by indexing reliable and up-to-date knowledge sources. The bot pulls information directly from these sources and provides reference links for verification. Continuous user feedback further refines the accuracy of responses.

How does QueryPal ensure the security of our information?

Answer: QueryPal offers robust security features, including single sign-on (SSO) and password protection. User authentication and access control can be tailored to your needs, ensuring that only authorized personnel can access sensitive information.

🚀 SUPPORT & IMPROVEMENT

What kind of support is available for setting up and using QueryPal?

Answer: Our dedicated support team is available to assist you with the setup and ongoing use of QueryPal. We provide detailed documentation, real-time support through Slack, and regular check-ins to ensure you get the most out of our product.

How does QueryPal improve over time?

Answer: QueryPal continuously improves through user feedback and regular updates. The upvote/downvote feature allows users to provide input on the accuracy and helpfulness of responses, which helps refine the bot’s performance over time.