Is pricing predictable if our ticket volume fluctuates?

Yes! While ticket volumes can vary, most support teams see consistent patterns over time. QueryPal’s pricing aligns with your ticket volume, so you only pay for what you use. For high-growth periods or seasonal spikes, we offer solutions to manage increased demand seamlessly—ensuring cost predictability even during busy times.

How does QueryPal handle security and data privacy?

We take your data seriously. QueryPal is SOC 2-compliant, meaning we meet the highest standards of security, availability, and confidentiality. Sensitive information in tickets (like customer names, emails, or account details) can be automatically masked before processing, ensuring your data stays private. You’re in control of how your information is used and protected. Our team has handled the most sensitive search and financial data at companies like Google and PayPal.

Will Agents resist using QueryPal?

Most agents we've worked with are thrilled to have QueryPal on their side. Here’s what they’re saying:

• “QueryPal takes away the grunt work so I can focus on helping customers.”
• “It’s like having an extra set of hands — I love it!”
• "I don't have to be the human search engine anymore."

Agents appreciate that QueryPal doesn’t replace them but empowers them by automating repetitive tasks like research and response drafting. This allows them to focus on the strategic, impactful work they enjoy most – and especially, the human touch.

Is the trial really free?

Yes! QueryPal offers a 100% free trial with no hidden fees or obligations. You can test QueryPal on your real data at no cost. After the trial, you can choose the pricing tier that best fits your needs—or simply walk away, no strings attached.

How long is the trial period?

For most customers, our trial lasts just 3 weeks. That’s enough time to integrate QueryPal into your existing helpdesk, analyze your ticket data, and start seeing real results. Unlike lengthy quarter-long implementations, QueryPal delivers value fast. If you have custom integrations and workflows, QueryPal can typically start answering a portion of your tickets within 3 weeks and then expand on your timeline.

Does Using QueryPal Require Training?

Not at all. QueryPal works seamlessly within your existing workflow. When an agent opens a ticket, they’ll see the AI-powered draft as a private note alongside the customer query. There’s nothing new to learn—just verify, adjust if needed, and resolve. It’s that simple.

Will I Need to Replace My Existing Helpdesk?

Nope! QueryPal integrates directly into your existing helpdesk (Zendesk, Freshdesk, Intercom, Salesforce, etc.) to enhance its functionality. By leveraging the valuable insights in your past tickets, QueryPal unlocks the potential already hidden in your system—saving time, reducing costs, and increasing deflection rates.

What's On QueryPal's Roadmap?

QueryPal is more than just ticket deflection — we’re building a full suite of products to future-proof your support operations. From AI-powered voice support to advanced analytics dashboards and proactive deflection tools, we’re constantly evolving to meet the needs of modern support leaders. Partnering with QueryPal means staying ahead of the curve.