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FREQUENTLY ASKED QUESTIONS
What is QueryPal?
QueryPal Resolve: Streamline your customer support within Zendesk, Freshdesk, and Intercom with AI-powered email ticket resolution, automatically drafting accurate responses to reduce agent workload and improve response times.
QueryPal Guide: Empower your customers with an intelligent web-based Q&A system that provides instant, accurate answers to their queries, reducing support tickets and enhancing self-service capabilities.
QueryPal Chat: Boost internal knowledge sharing and collaboration with our Slack-integrated chatbot, delivering instant answers and insights to your team right where they work.
How does QueryPal work?
QueryPal indexes your existing knowledge sources, such as internal documents, websites, and applications. It uses this indexed information to answer user queries accurately across helpdesk platform, web, and Slack. The bot's responses are continuously refined based on user feedback through an upvote/downvote system. We also provide analytics to help you identify knowledge gaps.
Can QueryPal be published as a link or web widget?
Yes, QueryPal Guide can be easily published as a public web site or embedded as a web widget on your website. This flexibility allows users to access the bot directly from your site or through a shared link, providing convenient and versatile options for deployment. We also have an API that we can provide.
Who can benefit from using QueryPal?
QueryPal's suite of AI-powered tools is designed to revolutionize customer support and internal knowledge management for businesses of all sizes. From startups to large enterprises, any organization dealing with customer inquiries, support tickets, or internal information sharing can benefit from QueryPal's offerings.
Customer support teams can use QueryPal Resolve to dramatically reduce response times and workload, while support, marketing and sales teams can leverage QueryPal Guide to provide instant answers to prospects and customers, enhancing user experience and reducing support volume. Meanwhile, QueryPal Chat empowers all employees across departments - from HR to engineering - with quick access to internal knowledge, fostering collaboration and efficiency.
Whether you're looking to optimize external customer interactions or streamline internal communications, QueryPal provides intelligent solutions that adapt to your unique needs, ultimately saving time, reducing costs, and improving satisfaction for both customers and employees.
How easy is it to integrate QueryPal with our current systems?
Integrating QueryPal is straightforward. You can login with your Google workspace account and customize your bot. We provide comprehensive administrative documentation, and our support team assists with the configuration to ensure a smooth setup process.
Can QueryPal handle large documents and multiple knowledge sources?
Yes, QueryPal can efficiently index and search large documents, including thousand-page PDFs, and manage multiple knowledge sources to provide accurate responses to a wide range of queries across QueryPal Resolve, QueryPal Guide, and QueryPal Chat.
Can QueryPal be customized to match our brand?
Absolutely. QueryPal Guide and QueryPal Chat allow for customization, including changing your URL, color schemes, logos, and other branding elements to align with your company's identity.
Can we customize the knowledge bases for each bot?
Yes, you can create multiple bot configurations tailored to different specialties or departments. Each bot can have its own set of knowledge bases, ensuring that responses are highly relevant and accurate for specific use cases.
Can we set different administrators for each bot?
Definitely. QueryPal Chat allows you to assign different administrators to manage each bot. This flexibility ensures that each bot is maintained by the most appropriate team members, enhancing efficiency and oversight.
Is QueryPal Guide user-friendly on both mobile and desktop?
Yes, QueryPal Guide's interface is optimized for both mobile and desktop use. It offers a clean, intuitive layout on mobile devices and a detailed view on desktops, ensuring a seamless user experience across all platforms.
Does QueryPal Chat provide analytics on the answers?
Answer: Yes, admins can view the analytics dashboard, which provides insights into user interactions, frequently asked questions, response accuracy, and overall chatbot performance. This helps in understanding usage patterns and improving the chatbot's effectiveness.
How accurate are the responses provided by QueryPal?
QueryPal ensures high accuracy by indexing reliable and up-to-date knowledge sources. The bot pulls information directly from these sources and provides reference links for verification. Continuous user feedback further refines the accuracy of responses.
How does QueryPal ensure the security of our information?
QueryPal offers robust security features, including single sign-on (SSO) and password protection. User authentication and access control can be tailored to your needs, ensuring that only authorized personnel can access sensitive information. QueryPal is SOC 2 compliant and performs continuous vulnerability scanning.
What kind of support is available for setting up and using QueryPal?
Our dedicated support team is available to assist you with the setup and ongoing use of QueryPal. We provide detailed documentation, real-time support through shared Slack channels, and regular check-ins to ensure you get the most out of our product.
How does QueryPal improve over time?
QueryPal continuously improves through user feedback and regular updates. The upvote/downvote feature allows users to provide input on the accuracy and helpfulness of responses, which helps refine the bot’s performance over time, across QueryPal Resolve, QueryPal Guide, and QueryPal Chat.
