FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

What can the radar diagram do for me?

The radar diagram provides a visual snapshot of your team’s performance across 5 critical customer service metrics. It helps you:

• Identify strengths: See which metrics you’re excelling in relative to industry benchmarks.
• Spot improvement areas: Highlight metrics that need attention and prioritize action.
• Track progress over time: Use it as a tool to measure how your team's performance evolves.

How does the radar diagram work?

The radar diagram instantly compares your team’s performance to industry benchmarks across 5 key metrics. Here’s how it works:

• Upload or connect your data: Seamlessly integrate your metrics.
• Automatic analysis: Our tool normalizes your data and maps it to percentile scales.
• Visual insight: See your strengths and improvement areas at a glance with an easy-to-read radar chart.

It’s fast, accurate, and designed to give you actionable insights in seconds.

Where are the benchmarks sourced?

Our benchmarks are based on data from trusted industry sources such as:

• Zendesk: Zendesk Benchmark and blogs.
• Geckoboard: Customer Satisfaction Metrics.
• Voicespin: First Response Time.
• Plecto: Resolution Time Metrics. These benchmarks reflect the mid-ranges commonly seen across teams, ensuring your metrics are evaluated against realistic standards.

How is my data processed and visualized?

Our benchmarks are based on data from trusted industry sources such as:

• Normalization: Your raw metrics are mapped to percentile ranges relative to industry benchmarks.
• Transformation: Metrics are adjusted to emphasize meaningful differences within your team’s performance.
• Visualization: The diagram uses relative levels (1-5) to present your performance, ensuring a balanced and clear display.

Can I customize the benchmarks or scaling?

Currently, benchmarks are based on standard ranges, but we’re working on customization options. Stay tuned for updates that will let you:

• Adjust benchmarks to match your industry or company-specific goals.
• Fine-tune scaling to better reflect your team’s unique performance needs.