QueryPal is the pioneer in AI-Powered Support Deflection, enabling customer success teams to scale operations without increasing headcount while delivering instant ticket resolution. Backed by Sequoia Capital — the same firm behind Google, Apple, and Nvidia — and based in Silicon Valley, QueryPal is at the forefront of transforming customer support with cutting-edge AI innovation.
Dev is the Founder and CEO of QueryPal, a transformative platform reshaping customer service with unparalleled operational efficiency. A recognized authority on artificial intelligence, Dev is frequently quoted in outlets such as Newsweek, CIO Magazine, US News and World Report, CMSWire, InfoWorld, Nasdaq.com, Fox News, TechCrunch, and Yahoo!, where his insights on AI’s role in driving operational excellence and business growth have solidified his reputation as an industry thought leader.
As a published Stanford researcher with more than a dozen patents in machine learning and cybersecurity, Dev’s work spans both groundbreaking research and successful enterprise applications. He previously founded Wavefront, a real-time analytics platform acquired by VMware, where he led the development of their flagship AIOps product. He was previously an engineering leader at Google and PayPal. At QueryPal, Dev combines a deep customer perspective with technical breakthroughs to deliver AI-driven solutions trusted by global leaders. His work empowers customer success leaders to scale support operations, reduce costs, and achieve measurable results that redefine industry benchmarks.
Head of Customer Success
Jason Goocher leads QueryPal’s Customer Success team with over 12 years of experience transforming customer support into a strategic advantage for global organizations. Renowned for his deep empathy for customers and expertise in scaling world-class support teams, Jason has consistently driven measurable improvements in satisfaction and efficiency. At Dell, Wavefront, and VMware, Jason built and optimized support strategies for some of the most complex enterprise environments, shaping his mastery of operational excellence. At QueryPal, he champions innovative approaches to AI adoption, ensuring customer success teams achieve faster resolutions and lasting impact. An Austin native, Jason balances his professional accomplishments with a love of Texas BBQs, football, and family life with his three boys.
JJ co-leads Engineering at QueryPal, driving innovations in backend development and machine learning that position the company at the forefront of AI automation. With more than a dozen patents in machine learning, JJ is recognized as a thought leader in AI and an expert in designing systems that deliver reliable, intelligent solutions at scale. At VMware, he led the Machine Learning team within the Office of the CTO, spearheading the development of their flagship ML product. At QueryPal, JJ’s expertise ensures the platform continually sets new benchmarks for efficiency and accuracy in customer support. Outside of work, JJ is a dedicated weightlifter and enjoys long beach walks with his wife and their two dogs.
Elena De La Paz co-leads Engineering at QueryPal, specializing in advanced AI integrations and frontend solutions that enable seamless customer support experiences. An MIT-trained physicist with a passion for cutting-edge technology, Elena honed her skills at Facebook/Meta, where she built scalable systems and contributed to transformative projects. At QueryPal, Elena merges the rapid evolution of AI technologies with practical, high-impact applications tailored for customer success leaders. A member of the Alto Velo Racing team, she applies the same determination to cycling Bay Area trails as she does to pushing the boundaries of AI in customer support.
April Cho is the Head of Product at QueryPal, driving innovative AI-powered solutions that redefine customer support operations. A veteran product leader with a track record of creating transformative user experiences, April specializes in turning complex challenges into simple, scalable solutions. Before QueryPal, she founded Crave Up, a company that revolutionized online ordering and autonomous delivery for hospitality giants. At QueryPal, April’s focus is on delivering cutting-edge AI tools that empower customer support leaders to scale operations without sacrificing quality. A Columbia University graduate, April combines her passion for customer experience with a sharp understanding of emerging technologies. She lives in Los Angeles, where she enjoys wine tasting and e-biking with her husband.
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